Privacy policy

Last Updated: 16 July 2026

Universal Exim Limited t/a CoreGrid 360 ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit or make a purchase from our website.

Information We Collect

When you visit our website, we may collect:

Personal Information

This may include:

  • Full name
  • Business name (where applicable)
  • Billing and shipping address
  • Email address
  • Phone number
  • Order history
  • Payment information (processed securely by our payment providers)

We do not store your full credit card or debit card details.

Website Usage Information

We may automatically collect information such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on our website
  • Referring websites

This information helps us improve our website and customer experience.

How We Use Your Information

We use your information to:

  • Process and fulfil orders
  • Deliver products
  • Respond to enquiries
  • Provide customer support
  • Send order confirmations and shipping updates
  • Prevent fraud
  • Improve our website and services
  • Meet legal and regulatory obligations

Where you have given consent, we may also send promotional emails about products, offers or company updates. You may unsubscribe at any time.

Payment Security

Payments are securely processed through trusted third-party payment providers.

CoreGrid 360 does not store your complete payment card information.

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

  • Courier and freight providers
  • Payment processors
  • Website hosting providers
  • Shopify
  • Accounting software providers
  • Government or regulatory authorities where required by law

We do not sell or rent your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Measure marketing performance

You can control or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

Data Security

We take reasonable steps to protect your personal information from:

  • Loss
  • Unauthorised access
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

While we use industry-standard security measures, no method of transmitting information over the internet is completely secure.

Accessing or Correcting Your Information

Under the New Zealand Privacy Act 2020, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate.

To make a request, please contact us using the contact us page and use the form.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it is securely deleted or anonymised where appropriate.

Third-Party Services

Our website may use third-party services including:

  • Shopify
  • Payment gateways
  • Google Analytics
  • Google Ads
  • Meta (Facebook) advertising
  • Email marketing providers

These providers may collect information in accordance with their own privacy policies.

International Data Transfers

Some of our service providers may store or process personal information outside New Zealand.

Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the updated date will take effect immediately.